News & Events

The Center for Transforming Student Service (CENTSS) and Enrollment Builders announce partnership aimed at helping institutions improve the delivery of online student services.

June 20, 2012

CENTSS and Enrollment Builders have become partners aimed at helping institutions improve the delivery of online student services. Through this partnership, Enrollment Builders has become an authorized facilitator of the CENTSS Online Student Services Audit and will help institutions implement strategies and best practices for online enrollment management.

The CENTSS Online Student Services Audit provides a systematic, data-driven means to help institutions assess their e-student services. The CENTSS Audit examines 31 student service areas and serves as a strategic planning tool for institutions to help them fully understand how they are providing student services online so they can develop a strategy of improvement.

“Enrollment Builders is a perfect partner for CENTSS due to their unique understanding of the online learning needs of students and the various online services offered by institutions. Their knowledge of the CENTSS Audit will help partner institutions to best utilize the tool while their higher education domain expertise will certainly provide for valuable recommendations and important insights as institutions fill gaps in student service”, said Vicky Frank, President of Seward Inc.

But this partnership is not one-sided, according to Cam Cruickshank, Founder and Principal Consultant for Enrollment Builders, “CENTSS is well-regarded in the community of student service and online learning professionals. It is an absolute honor to partner with them to help institutions help students. Due to our niche in online enrollment management consulting services this affiliation is a great fit. We are looking forward to a fruitful relationship.”

As an authorized facilitator, Enrollment Builders consultants will visit college campuses to guide institutions through a CENTSS Audit Workshop where participants will be informed about the purpose of the audit, the process by which the audit will be performed, and how the results will be utilized to improve online student services. Participants will also be engaged in the audit process, discuss preliminary results, and discuss strategies to improve student services at their institution. After the workshop the Enrollment Builders consultant will provide highlights of organizational strengths and problem areas, an interpretation of the audit results and priority recommendations that will have the greatest impact on correcting student service gaps.

About Enrollment Builders:

Enrollment Builders is a leader in providing enrollment management consulting services and enrollment solutions to institutions with online, adult, and professional programs. The consultancy specializes in helping non-profit institutions increase enrollment in online programs while improving student services through assessments, customized consulting services, and enrollment solutions.

For More Information, Contact:

Vicky Frank
Seward Inc.
Phone (612) 721-4444
2200 E. Franklin Ave.
Minneapolis, MN 55404
Cam Cruickshank, Ph.D.
Enrollment Builders
Phone (567) 297-0770
19721 W. Zwicker Rd.
Martin, OH 43445



Center for Transforming Student Services (CENTSS) Announces 2012 Innovation Award Call for Entries

June 4, 2012

The Center for Transforming Student Services (CENTSS) announces its 2012 Innovation Award in Online Student Services: Call for Entries. CENTSS is looking for student services professionals who want to share how they have used tools, creative strategies, and fresh thinking to design, develop, implement, and maintain online student services that have produced measureable results. CENTSS accepts entries from many areas of student services, including student communications, registration, admissions, advising, career planning, financial aid, legal services, disability services, and more.

CENTSS will publicize the innovations to the higher education community through press releases and conference presentations. Winners also receive:

  • A "CENTSS 2012 Innovation Award" badge for your website
  • A certificate of achievement
  • A 6-month free trial of the CENTSS Online Student Services Audit

Entries will be accepted through July 15, 2012. Winners will be announced on July 26, 2012.




Leadership Exchange Magazine Features CENTSS Audit Tool

January 24, 2011

In the winter 2011 issue of Leadership Exchange Magazine (http://naspa.org/pubs/default.cfm), The Center for Transforming Student Services (CENTSS) audit tool was featured in the article “The Virtual World of Student Services: Evolving Practices for Engagement and Student Success,” by Joellen Barnhart. The magazine is published by NASPA (http://naspa.org/), the foremost professional association for student affairs administrators, faculty, and graduate and undergraduate students, with over 11,000 members at 1,400 campuses, and representing 29 countries.

The article discusses that, with the increase of virtual learning programs, virtual services are being sought by parents, vendors, alumni, staff, faculty, and even legislators. These constituents require online support as part of campus outreach. Barnhart says, “As a parent of a University of Massachusetts student, I receive news alerts, newsletters, updates, and other information through a 24/7 electronic format aimed at keeping me informed and appropriately engaged with both the university and my child.”

The CENTSS audit tool helps institutions by giving them the tools and training they need to develop and deliver the high-quality student services online their constituents are demanding. Effectively implemented student services are a critical component of student retention, engagement, and satisfaction.

Vicky Frank, President of Seward Inc. and CENTSS co-creator, is quoted in the article saying, “We no longer use the term best practices. Now we refer to our pioneering work as ‘innovations.’” She adds, “There is no one way to implement an online student service because each institution is unique.” In the article, Frank also explains that online services were once designed primarily for students enrolled in online courses. “As it turns out, campus students regularly use the virtual services. The online environment now provides an opportunity to deliver integrated students services, blurring the boundaries of departments.”

Through CENTSS, institutions are able to blend the power of technology with the personal attention of traditional support services to serve these students.




Center for Transforming Student Services (CENTSS) Announces 2010-11 Innovation Award Winners

October 15, 2010

The Center for Transforming Student Services (CENTSS) has announced the winners of the 2010-11 Innovation Award in Online Student Services. These college and university student services professionals have used tools, creative strategies, and fresh thinking to design, develop, implement, and maintain online student services that have produced measureable results. CENTSS accepted entries from many areas of student services, including student communications, registration, admissions, advising, career planning, financial aid, legal services, disability services, and more. Awards were given in five CENTSS student service areas.




Center for Transforming Student Services (CENTSS) Announces Innovation Award Call for Entries

May 20, 2010

The Center for Transforming Student Services (CENTSS) announces its 2010-11 Innovation Award in Online Student Services: Call for Entries. CENTSS is looking for student services professionals who want to share how they have used tools, creative strategies, and fresh thinking to design, develop, implement, and maintain online student services that have produced measureable results. CENTSS accepts entries from many areas of student services, including student communications, registration, admissions, advising, career planning, financial aid, legal services, disability services, and more.

CENTSS will publicize the innovations to the higher education community through press releases and conference presentations. Winners also receive:

  • A "CENTSS 2010-11 Innovation Award" badge for your website
  • A plaque commemorating your award
  • A trend report from the CENTSS database

Entries will be accepted through July 15, 2010. Winners will be announced on October 15, 2010.




Ohio Learning Network Renews CENTSS Online Audit Tool License to Further Improve Online Student Services

March 8, 2010

The Ohio Learning Network has renewed its license for the CENTSS online student service audit tool for two more years. The CENTSS tool helps higher education institutions assess their development of online student services. Ohio initially piloted CENTSS in 2007 with four institutions, expanded the pilot to 12 more institutions later that year, and added six new institutions in 2008. To further improve their data around online student services, Ohio will add 6 institutions to the CENTSS audit program this year for a total of 28 participating two- and four-year, public and private institutions.

The leaders of the Ohio Learning Network became interested in CENTSS because they wanted to improve their web-based student services, perform gap analyses of student services technology as a means to calculate ROI, and create a basis for making technology purchases at the system, collaborative, or institutional level.

After using the tool for three years, the CENTSS audit has allowed Ohio educational institutions to:

  • Establish a baseline of how they are delivering online student services now
  • Identify “low hanging fruit” services that can be added with little investment
  • Quickly identify problem areas and develop strategies for improvement
  • Benchmark their progress against peers, locally and statewide
  • Track their progress year over year with comparison audits
  • Inform decisions about technology purchases using tested and individualized data

Additionally, George Steele, Director of The Ohio Learning Network, says that the CENTTS audit helped the Ohio Learning Network create a common language for improvements to online student services. One Columbus State staff member who took the audit observed, “We realized the importance of thinking functionally rather than departmentally and aligning our online tools to enable students to progress through the enrollment process without barriers and limitations.”

To date, more than 200 institutions have used the audit tool to assess their services. Additionally, all of Minnesota's institutions have used the CENTSS audit to identify areas in online student services in need of improvement.